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Contact Us
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〒143-0001 東京都大田区東海4-2-3, 5階
株式會社國際エキスプレス 3PL事業部
FAQs
? How to Register a J-breeze Account or Create a Membership
Click on "Register Now" to enter the registration page, enter your phone number, send the verification code, set the password, and you can successfully register. You can also use WeChat/Apple account/Facebook to log in directly.
? How to Earn Points
You can earn points by spending on J-breeze. Additionally, share referral codes with friends to earn points that can be used to pay for shipping costs.
? How to Use Points
Customers can view their points balance under "My Available Points" and use them at checkout to reduce their total cost.
? How to Use J-breeze Shipping
After parcels are signed and received, you can combine items for shipment. Select items to ship, click "My Parcel," then click "Consolidate Parcels."
? About Sensitive Items
Items prohibited by law cannot be transported, such as explosives, weapons, drugs, or animals. Some alcohol and medical equipment are also restricted.
? Payment Methods
Customers can use Alipay, WeChat Pay, Visa, Mastercard, or PayMe. Points can also be used for freight charges.
? Change Delivery Address After Shipping
Use the "Change Delivery" function in the SF HK app to change the address or transfer to another pick-up point.
? How to Purchase Cash Vouchers/Points?
Customers can purchase electronic vouchers, cash coupons, or points through the J-breeze app. These can be used to pay for shipping costs at a discount. During the payment process, just select to use the vouchers or points, and the app will automatically deduct the corresponding amount.
? What Should I Do If My Items Are Lost?
If you find that your items are missing from the transit warehouse, please contact J-breeze customer service immediately for further assistance.